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Tenant Resources

At exchange we value our tenants and believe a well-informed tenant is a happy tenant. In this section you will find valuable information that will assist and guide you during the course of your tenancy.

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About Us - Your local experts

Property management services and real estate sales Sydney-wide.
When it comes to investing in property there are many strategies to consider, beginning with whether you’re aiming to make a fast profit or long-term growth, right through to choosing the location, arranging finance and putting in place ongoing property management.
At Exchange Property our expert team of real estate professionals can guide you along the way.

What our clients say

Over the years of my tenancy, Maria and the team were always quick to respond to any queries and ensured a prompt resolution. A step above other property managers I have dealt with.

Chris Jepsen

Exchange always answered our queries very promptly, typically within 1-2 days at most, and were always quick to assist with repairs as required.

Lauren Gow

We are property owners and use Exchange property to manage the lease of our rental property. We have recently had tenants move out and Ian managed the process very well. We feel very comfortable with Exchange property managing this process in the future.

Julyanne Tesoriero

I have been using Ian and his team at Exchange to manage two rental properties for the last year. I intend to have Exchange manage each subsequent property for me. They’re that good! Service has been exemplary. They are really in tune with the needs of the tenant and are very efficient when it comes to organising repairs, maintenance, statements or other items. They have provided me with lots of sound advice (as the landlord) and their attention to detail is superb. I love Exchange because I am working with senior people who know property management very well. I am not dealing with a novice agent who is only biding their time before they get into sales. This makes all the difference when it comes to knowledge, experience and service. My tenants are very happy, and I am very happy as a result.

M Burke

I’ve used Exchange both to rent out my Surry Hills unit and then to sell it. I’d highly recommend them for property management and real estate sales in Sydney. While renting out my apartment, there was an issue with a tenant and Exchange was very professional in handling it – always keeping me informed and achieving a positive outcome. My unit was then sold within a month of listing and for considerably more than the reserve. I believe Exchange provides more attentive and personal service than you typically get from one of the ‘big’ agencies. I recommend them highly!

Cathy M
Good communication
Quick response
Problem solvers who care
I could not manage my property without them.
Neil Smith

These guys are the best. I am sure there is more glamour and riches in selling properties but these guys care about their tenants and landlords in an equal measure. They are fast, honest, fair and smart to both sides of the equation. Could not recommend them more highly.

James Roden

Have already recommended to others.

Wal & Lyn Jacenko

I’ve been with Exchange for over twenty years. I have valued their expert advice regarding property purchase and found them efficient and reliable in property management. I highly recommend them.

Geoffrey Crewes

Maria was very personable, professional and efficient. Exchanges with her were always very clear and communication between the Real Estate and us tenants was always good.

Elena Ortega

The team at Exchange are responsive, understanding and great to work with. Their approach is professional and personable and their integrity could always be counted on.

Helen Fremlin

I have had many agents manage my property over the years and by far Exchange Property has been the best. They have always secured good tenants and are on top of everything. Communication with them is great and they are always professional and importantly consistent and reliable.

Bartosz Langowski

I would like to thank the management of Exchange property for my first year with you. Living interstate from my Potts Point apartment, it gives me peace of mind knowing Exchange is looking after my unit. They have provided professional service, great advice and fantastic communication. Highly recommended.

Arkadiusz Kwasnica
The overall procedures for renting a property from Exchange Property was clear, simple and with excellent communication from the team.
Maria and her team were constantly on hand to answer any questions, queries or problems we had with the property and indeed assisted us with advice on procedures we were unsure of.
I would indeed rent with Exchange Property again. A friendly, professional and reliable property group.
Nicole Chaney

Nice people and service, would recommend.

Alfred Wall

I found exchange property easy and professional to deal with, and would recommend them.

Brayden James

Very happy with the attention from both Maria and Kryz, I’ve got every single time instant responses to my enquires and instant action to any requests.

Gerardo Leon

Awesome guys to deal with.

Mayson Ryan
Very happy from start till now.
Hoping many happy years and more to come.
Carmel Gangemi

Friendly and professional service, in this challenging rental market. Many thanks to all the team.

Matthew Norton

Professional quality management.

David Jivan

Exchange take great care of our rental property. Their communication has been excellent, whether its been organising repairs or finding us new tenants.

David Franklin

I was satisfied and happy with the entire experience with Exchange and would definitely recommend to others.

Treena Clark

Very satisfied and will definitely recommend others use you.

Ken Munro 

Exchange were very supportive and responsive during my tenancy. Staff were friendly and approachable. I could rely on them when issues arose to communicate clearly and provide directions to alleviate my concerns (minor during my time). Overall I am grateful for their service, a rising star in the field and highly recommend them.

Vaivi Mase

Always very punctual to respond to maintenance issues etc.

Fiona Hicks

Maria and her team was amazing to work with an amazing an advocator between us (tenants) and our landlord, making every process seamless and a pleasure to engage with on a regular basis. Would highly recommend!

Phoebe Newling

Best real estate agents ever, highly recommended. Very professional and responsive.

Luay Dababneh

Exchange have been managing an investment property of mine for at least 15 years and that experience including their recent refurbishment and re-leasing of it tells me, if you want attentive communication, harmonious collaboration, systematic problem – solving, as well as tailor – made advice and action, then Exchange are your people for what ever your real estate needs.

Vincent Mitchell

I was satisfied with the professional service, Maria was patient and helpful, she always replied my questions in details and solved the problems quickly without time wasting.
I highly recommend her and her company. My best renting experience ever. Thank you so much 🙂

Kai Yim

Great professional attention from day one, ten years ago to leaving the property three weeks ago, great three person team, attentive and caring, any problems they are on to it, plus nice to have good humour in the relationship, the best, thank you.

Chris Tiffany

Exchange realty were professional and efficient. They made my tenancy a breeze.

Jacob Miller

Excellent property management company, Ian, Maria and Kris are wonderful!

Ritishka Dawson

Had a great experience with the agency

Maria was fantastic and helped me out a lot with the move in and also move out. Would definitely recommend the agency to a friend based on her EQ and amazing skill set in the role.

Thanks, Roy.

Roy Brazzill

My experience with Exchange Property Management over the several years I have been a tenant with them was always a positive one. Professional and friendly staff that are quick to respond to any query I ever had. Renting through them was a great experience.

Michelle Johnstone

I’ve used Exchange both to rent out my Surry Hills unit and then to sell it. I’d highly recommend them for property management and real estate sales in Sydney. While renting out my apartment, there was an issue with a tenant and Exchange was very professional in handling it – always keeping me informed and achieving a positive outcome. My unit was then sold within a month of listing and for considerably more than the reserve. I believe Exchange provides more attentive and personal service than you typically get from one of the ‘big’ agencies. I recommend them highly!

Cathy M

I am so happy to write a positive comment about Ian Comyns and this company. Our son sourced this agency – they have only been managing our property for a short time. They took over our existing tenants and managed the difficult situation of trying to manage them when there was limited paperwork in place and the flat had deteriated substantially.

In that time they have done a substantial renovation for us – the flat was an absolute mess when the tenants left.
As we live in Perth and the flat is in Sydney it would have been very challenging for us to manage the renovation.
Not only has Ian sourced all the trades and kept us informed every step of the way they have not charged us anything for managing this renovation. Hard to believe really – I cannot believe our luck at finding this company.
I have seen some of the fees Perth agents charge and just cannot believe this company is such good value.
Ian has also found us new tenants and was diligent enough to pick up an untruthful applicant.
All in all I think Ian and his colleagues do a wonderful job – I just cannot fault them. I would recommend this company to anyone wanting professional property managers who are sharp and well informed.

Robyn Potter

These guys give exceptional service. Ian and his team have given the best advice, prompt service and peace of mind. They earn your trust. Highly recommended!

Andrew Friis

Wow, I just read below google review. I feel kind of bad that the tenant, obviously lost at tribunal, had such a force as Ian and Kris to contend with. Once you place your property in their trust they protect it like their own. I have referred my clients to them for many years, simply as I know they are the best in the business. My clients have all given glowing reviews and become clients for life. Hand your property over and sit back and relax, with reviews like this you know they are working for their money.

Amanda Bidder-Segers

Fantastic experience as a tenant. They always respond quickly and matters are resolved without fuss.

Famey Williams

Exchange Property have always been a pleasure to work with and the team consistently set a high standard. Thanks for everything Ian.

Lisa Darveniza

An excellent, professional and involved Team! Great to work with and for! Exchange Property I cerytainly would highly recommend!

Alan Mullany

Ian is an incredibly lovely man, he knows exactly what he is doing and is a pro in his field! I highly recommend anyone who is looking to buy or sell to work with him!

Roxane Dirckx

Well managed and helpful in their approach

Andrew Gill

Life gets in the way and I’m often quick to make a complaint yet forget to feedback on great customer service. This is why I’m absolutely compelled to inform consumers about the service I have received for almost 16 years with Exchange Property sales and Management.
This team without a doubt are worthy of the best review I have ever given. I’m a very time poor grandmother these days with investment properties in Australia and New Zealand. Over the years it has been absolutely reassuring to know that the dynamic Exchange Team, Ian and Chris will manage my property with the highest standard of professionalism I have ever encountered. Thanks to their vigilance, attention to detail, up to date information and updates. I am completely relieved of the stress and concerns of property management. If you need a team that is totally “on the ball ” allowing you to focus on other life-enhancing priorities don’t look past this one.

Julia Dension

Ian & his team has been managing my property since 2006 when I moved oversea. The communications are prompt and services are professional. I am happy that my property is in good hand and I can rely on them for their service.

Vee Lee

We have been relying on their service for years. They are very reliable, knowledgeable, and helpful.

Shiko Maruyama

Ian and Kris were able to match our sale with a previous seller’s interest in our area and specifically our property. It all happened very quickly [so much, that the property did notn even go public]. Their knowledge, understanding of the local area and advice made the dealings very easy and gave us great confidence in the sales process.

Bruce Peter

These guys are great. Chris always ensures the property is looked after and has gone the extra mile to assist with resolving multiple issues following damage from a water leak.
Thanks for the great work from a great team.

Glenn

Great to work with Ian and his team, who are reliable, professsional and consistent services.

Khanh Painter

I was a tenant in one of the properties managed by Exchange for over a year. During that time, they were responsive with communications, and very helpful whenever needed.

Jean Magalhães

From a tennant’s perspective they’re really good with communication and fairness and working together.
Every time I had an issue, it was raised and a solution was brought forward for everyone involved.
Maria is lovely. One of the best property manager’s I’ve worked with and so is Maureen.
Everybody has stories of terrible property managers and real estate agents, but Exchange is a great example of when treating tennants nicely can work for everyone including the landlord.
I was genuinely sad to have to move out. But I’ll be keeping an eye out on their properties when I’m in the market again!

Branden Hofman

Ian, Kris and Maria have been supporting me with two properties for five years now. I cannot recommend this team highly enough.
Exceptionally professional, prompt, efficient and kind. They absolutely care about both tenant and landlord. Particularly during these challenging times, they have been exemplary. Interior decor tips and market advice always spot on.

M W

My tenancy with this agency has been flawless and they were always very helpful and responsive.

Definitely a great experience and totally recommended!

Pedro Maceratta

María and all the team are always eager to help. For sure, if we have to move back to Sydney we’ll search our new place with them.

Liliana Alzate

I rented a beautiful property from Exchange Property for a 6 month period. The team were a pleasure to deal with, responsive, helpful and incredibly accomodating. One of the best real estate agents I’ve experienced.

Renae Moore

Ian and his team acted with the upmost professionalism and friendliness when aiding in the acquisition of an apartment. His ongoing and consistent communication provided certainty throughout all steps of the process. Ian was always willing to assist with anything required, and promptly answered any queries with extremely informed responses.

A big shout out to the whole team at exchange! Anyone considering their services should rest easy with the knowledge that you will be guided and assisted by an extremely professional, friendly and transparent team.

James Wall

Lovely people to deal with. I am with a new real estate now and I can say that Exchange are miles ahead in terms of service and professionalism. I hope in the future I can rent with them again.

Greg Dylewski

I’ve never felt let down by Ian Comyns and the staff at Exchange Property. They’ve always been true to their word, and if you’re looking for someone to trust, then you couldn’t do any better than them.
There are other real estate agents out there, but this is the one that has class.

Scott Frazer

I was a tenant at a property in Alexandria for more than five years that was managed by Exchange Property. In all my 12+ years as a renter of multiple inner city properties, I’ve never come across more professional and attentive property managers. They were always responsive and quick to arrange any repairs, no matter how big or small. And unlike many places that I’d rented before, they actually treated me (a tenant!) with respect. I’d highly recommend them to any owners or tenants. I now own my own property and if I were ever to rent it out, they would be the first agency I would call… as I’d have 100% confidence that my property and tenants would be well cared for and in great hands. Big shout out and thank you to Maria, you were absolutely amazing!

Lauren Kirby

I am delighted to work with Exchange who manage my property. They are courteous, professional and act promptly on all matters. Maria Perez recently coordinated a refurbish of the property on my behalf managing 10 work orders to be completed in a month with excellent communication. I have worked with many property managers over the years and Exchange is clearly the best. Highly recommended.

Timothy Lefebvre

Fantastic team of people, professional, approachable, always on the ball, hassle free and an absolute pleasure to work with.

Emily Sabbah

I lived in a flat managed by exchange for five years and they were the most incredible company to deal with. Always friendly and responsive, they often went above and beyond to make sure any of our maintenance needs were catered for. Plus they are awesome, friendly, lovely people. Couldn’t recommend highly enough.

Gini Sinclair

I have had many agents manage my property over the years and by far Exchange Property has been the best. They have always secured good tenants and are on top of everything. Communication with them is great and  they are always professional and importantly consistent and reliable.

Bartosz Langowski

We have been with Exchange Property for over 15 years. They are always friendly, professional and respond quickly to resolve any issues. I would highly recommended Exchange Realty.

Debbie Wisdom